Standard Shipping and Processing
At Favor Creative our goal is to deliver your purchase in the quickest and most
economical way possible. We review each order individually, factoring in destination,
weight and size of items. Shipping costs and delivery methods may be upgraded in
checkout if critical timing is an issue. Most orders are shipped via FedEx Ground
or Home Delivery and have a standard delivery of 1-2 business days to the east coast
and 5 days to the west coast.
Please note that personalized orders with processing time of 3-5 business days does
not include transit time.
Orders being shipped to AK or HI will be charged an additional $10 for standard
shipping and processing.
We regret that we cannot ship to foreign countries.
|
Destination |
Charge |
Arrival |
|
48 States |
See Below |
5 business days |
|
Rush 48 States |
Add $15 |
2 business days |
|
Alaska, Hawaii |
Add $10 |
5 business days |
Standard Delivery and Processing Charges
Shipping and handling charges are based on the value of the merchandise shipped to
each address using the chart below.
Total Cost of Merchandise
Per Shipping Address |
Shipping/Handling |
|
Up to $15.00 |
$4.95 |
|
$15.01 - $25.00 |
$6.00
|
|
$25.01 - $45.00 |
$8.00
|
|
$45.01 - $75.00 |
$10.00 |
|
$75.01 - $100.00 |
$14.00 |
|
$100.01 & Over |
FREE |
Order Tracking
You can track your order online once it has been shipped by logging into your account
or going directly to http://www.favorcreative.com/account.aspx.
Please note: Items ordered together will not necessarily be shipped together. If
this occurs, you will receive multiple shipping confirmation emails.
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If you are not satisfied with your purchase, you can return non-personalized products
to us for a full refund. Please contact us within 14 days of receiving your order
to obtain a return authorization number. We will not accept any returns without
a return authorization number. Once the original item is
returned, you will receive a credit in the amount that you paid (this excludes any
promotional discounts, shipping costs or gift wrapping). If you received free shipping on your purchase,
we will deduct the shipping fees we had to incur to ship the products to you.
Please note that personalized products, perishable merchandise, clearance items and
special order items including handmade items, samples and ribbon are not returnable.
See below
Please return authorized orders in its original form and packaging. We must receive
the return within 14 days from the day the return authorization was issued. We reserve
the right to reject any returns and exchanges that do not meet these conditions.
Printed or Personalized Items: Your printed order
begins processing automatically as soon as it is submitted. If possible, we will
accommodate your request to change or cancel your order. Unfortunately, if your
order has already been printed or personalized, changes or cancellations will not
be made. In addition, because of the nature of these custom products, they may take
a bit longer to get to you.
If, for any reason, your
expectations are not met, non-personalized items may be returned for replacement
or refund within 30 days of delivery to us. Please email us at orders@favorcreative.com
or call us at 781.210.2770 for any questions, concerns, or return address information.
How do I return an item?
Please follow the three easy steps below to return an item:
Step 1:
Send us an email to
returns@favorcreative.com
to get a return authorization number and
shipping address. THIS IS VERY IMPORTANT! Don't forget. We must know who's sending
what back to properly credit your account. Favor Creative will not process any orders
that are received without a return authorization number located on or close to the
shipping label.
Step 2:
Write your return authorization number(s) on the packing slip, circle the
items you're returning, and include this slip in the box along with the items and
their original packing material.
Be sure to write your return authorization number on the packing slip and place
this important paperwork inside the package. You are responsible for the cost of
return shipping unless the return/exchange was the result of our error. We cannot
reimburse return shipping charges, so please contact us prior to mailing back a
damaged or incorrect item.
Step 3:
Please ship the product back to us via UPS, Fedex, or USPS, and we STRONGLY
recommend that you insure the package. This protects you in case the shipment is
damaged or lost in transit. Remember, we can only credit you for items received
back in our warehouse. We'll send you an e-mail when we receive the package. If you are
returning a gift,
we'll e-mail or phone you with a coupon code for in-store
credit.
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All orders are processed within 24 hours on receipt of payment and we being the
shipping process immediately. If, for some reason, you need to cancel an order after
24 hours, we reserve the right to charge a 15% restocking fee.
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I forgot my password. What do I do?
Just click the log in link and then click on the link "forgot your password?" underneath
the login form. Another page will load asking you for your username. Once you enter
this, your password will be sent to the email address on file.
How do I change my password?
Simply sign in using your old password and click the "My Account" to get to the
change my password table.
The items in my cart are not updating!
Just enter the correct quantity in the box next to the item in question in your
shopping bag and click the "update" button. If this doesn't work, it could be your
cookies. Simply quit out of the internet browser, restart and login again, following
the previous instructions.
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Order through Friday December 18 for guaranteed delivery* by December 24, 2009. Our office will be closed Monday December 21 - Friday December 25. We WILL available via email and online chat during this time. All orders placed during this time will be processed by Monday December 28, 2009.
*Applies to all eco favors, calendars and stationery. Clearance items are subject to availability.