Customer Service

Customer Service – Shipping

Standard Shipping and Processing
At Favor Creative our goal is to ship your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. Shipping costs and delivery methods may be upgraded in checkout if critical timing is an issue. Most orders are shipped via FedEx Ground or Home Delivery and have a standard delivery of 1-2 business days to the east coast and 5 days to the west coast.

Please note that ALL orders have a general processing time of 5 business days which does not include transit time. Please allow 2 weeks for processing between April-Sept, unless you contact me directly.

Orders being shipped to AK or HI will be charged an additional $10 for standard shipping and processing.

We regret that we cannot ship to foreign countries.

Destination Charge Arrival
48 States See Below 5 business days
Rush 48 States Add $15 2 business days
Alaska, Hawaii Add $10 5 business days

Standard Delivery and Processing Charges
Shipping and handling charges are based on the value of the merchandise shipped to each address using the chart below.

Total Cost of Merchandise
Per Shipping Address
Shipping/Handling
Up to $150.00 Prices available at checkout
$150.01 & Over FREE

Order Tracking
You can track your order online once it has been shipped by logging into your account or we can email you tracking information.

Please note: Items ordered together will not necessarily be shipped together. If this occurs, you will receive multiple shipping confirmation emails.

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Returns

If you are not satisfied with your purchase, you can return non-personalized products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once the original item is returned, you will receive a credit in the amount that you paid (this excludes any promotional discounts, shipping costs or gift wrapping). If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.

Please note that personalized products, perishable merchandise, clearance items and special order items including handmade items, samples and ribbon are not returnable.

See below Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Printed or Personalized Items: Your printed order begins processing automatically as soon as it is submitted. If possible, we will accommodate your request to change or cancel your order. Unfortunately, if your order has already been printed or personalized, changes or cancellations will not be made. In addition, because of the nature of these custom products, they may take a bit longer to get to you.If, for any reason, your expectations are not met, non-personalized items may be returned for replacement or refund within 30 days of delivery to us. Please email us at favorcreative1@gmail.com with any questions, concerns, or return address information.

How do I return an item?
Please follow the three easy steps below to return an item:

Step 1:
Send us an email to favorcreative1@gmail.comemailto: favorcreative1@gmail.com to get a return authorization number and shipping address. THIS IS VERY IMPORTANT! Don’t forget. We must know who’s sending what back to properly credit your account. Favor Creative will not process any orders that are received without a return authorization number located on or close to the shipping label.

Step 2:
Write your return authorization number(s) on the packing slip, circle the items you’re returning, and include this slip in the box along with the items and their original packing material.
Be sure to write your return authorization number on the packing slip and place this important paperwork inside the package. You are responsible for the cost of return shipping unless the return/exchange was the result of our error. We cannot reimburse return shipping charges, so please contact us prior to mailing back a damaged or incorrect item.

Step 3:
Please ship the product back to us via UPS, Fedex, or USPS, and we STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for items received back in our warehouse. We’ll send you an e-mail when we receive the package. If you are returning a gift, we’ll e-mail or phone you with a coupon code for in-store credit.

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Order Cancellations

All orders are processed within 24 hours on receipt of payment and we begin the shipping process immediately. If, for some reason, you need to cancel a custom order after 24 hours, we reserve the right to charge a 15% restocking fee as some or all of the items may need to be adjusted for resale.

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Account Questions

I forgot my password. What do I do?
Just click the log in link and then click on the link “forgot your password?” underneath the login form. Another page will load asking you for your username. Once you enter this, your password will be sent to the email address on file.

How do I change my password?
Simply sign in using your old password and click the “My Account” to get to the change my password table.

The items in my cart are not updating!
Just enter the correct quantity in the box next to the item in question in your shopping bag and click the “update” button. If this doesn’t work, it could be your cookies. Simply quit out of the internet browser, restart and login again, following the previous instructions.

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*Applies to all eco favors and stationery. Clearance items are subject to availability.